As our aim is to make you a satisfied customer, our Return Policy is as simple as it could be, any purchase can be return for a refund or a replacement with another product within 2 weeks of the purchase
All Returns should be complete and in original packaging with all accessories and documentation (Hardcopy and CD/DVD Media…etc.)
Shipping Fees and other special fees will be deducted from purchase whether it was eligible to free shipping or not.
Please check List of Non-Returnable Items.
Though it might be unlikely to have a problem with your order, just call or send us an email with the order number and what’s wrong with it and we’ll get back to you and find a suitable solution that satisfies you. Our aim is your satisfaction so we’ll do whatever it takes to make you a satisfied Customer
All Products sold through OneRoofStore are sold with Local Distributors Warranty, in the case the product was found defective due to factory-build the product will be replaced without any extra cost, if the product was found defective due to usage/not under warranty conditions, item will be maintained and the customer will be informed of the cost prior to maintenance activity