Our "Hassle-less" Return Policy:

As our aim is to make you a satisfied customer, our Return Policy is as simple as it could be, any purchase can be return for a refund or a replacement with another product within 2 weeks of the purchase

All Returns should be complete and in original packaging with all accessories and documentation (Hardcopy and CD/DVD Media…etc.)

Shipping Fees and other special fees will be deducted from purchase whether it was eligible to free shipping or not.

Please check List of Non-Returnable Items. 

What if there is a problem with my order? 

Though it might be unlikely to have a problem with your order, just call or send us an email with the order number and what’s wrong with it and we’ll get back to you and find a suitable solution that satisfies you. Our aim is your satisfaction so we’ll do whatever it takes to make you a satisfied Customer

What if I receive a defected Product?

All Products sold through OneRoofStore are sold with Local Distributors Warranty, in the case the product was found defective due to factory-build the product will be replaced without any extra cost, if the product was found defective due to usage/not under warranty conditions, item will be maintained and the customer will be informed of the cost prior to maintenance activity

Non-Returnable Items:

  • Personal Items (Earphones, Headphones…etc.)
  • Special Orders
  • Softwares
  • Over-sized or Over Weight Items (50 KG+ )
  • Discontinued Products or Used products
  • Drums Accessories
  • Wind Instruments including mouthpieces
  • Cables